• your name and title;

• your address and country of residence;

• your contact information, including telephone number and email address;

• your CPR/Driving License/Passport Number/ Personal Number;

• our Age, Gender, Date of Birth, Nationality;

• your transaction or payment information - however please note that full debit card and credit card information is not processed by us as it is passed through to a PCI-DSS compliant third party payment provider in accordance with good industry practice;

• if you are disabled or have special needs, information about your disability, special needs or mobility requirements, or where you are arranging transport for someone else information about their disability, special needs or mobility requirements;

• your image, where it is captured by CCTV or other visual recording equipment on our owned or occupied sites, such as stations and/or on the passenger carrying vehicles used to provide our passenger travel services;

• your voice, where this is captured by CCTV or any other audio recording equipment at our owned or managed premises, such as, stations and/or on the passenger carrying vehicles used to provide our passenger travel services and/or where captured in recorded telephone conversations with you; and

• any other personal data that you provide to us when you visit our website, use our apps, or when you communicate with us.

• In addition, each time you visit our website or use our apps we may automatically collect the following information:

• Technical data, including:

  • IP address;

  • browser type and version;

  • time zone setting and location; and

  • operating system and platform;​​

• Transaction data, including:

  • the full Uniform Resource Locators (URLs) clickstream to, through and from our website or apps (including date and time);

  • Go Card number used to purchase the products listed on our supplier websites.

  • Transaction medium of purchase of the Go card affiliated products.

• time on page, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs) and methods used to browse away from the page.

• In our passenger travel services provided by BPTC, we will collect data on the dates and times of travel, routes used, as well as start and stop points, transfers between services, along with methods of payment;

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We collect your personal data in a variety of ways, including:

by you:

• submitting your personal data on our website or apps

•  providing your personal data to us when communicating with us in any manner, for example, when you:

  • speak to one of our representatives in person at our stations or on-board one of our passenger carrying vehicles; and

  • contact us by letter, email, text message, telephone call or on social media;

• consenting to receive certain information from us, such as marketing emails and other promotional material about sales, offers, exclusive deals and travel ideas;

• submitting information when registering or using our on-board Wi-Fi.

by us:

• making visual and/or audio recordings at our owned or occupied sites, including at our stations and on the passenger carrying vehicles used to provide our travel services;

• recording telephone conversations with our customer contact center representatives; and

• gathering statistical information around email opening and clicks.

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We may also receive your personal data if you use any of the other websites from third parties, such as companies that market and sell our products and/or services on our behalf.