Bahrain Public Transport Conditions of Carriage
Within these Conditions of Carriage, the following words shall be defined to mean:
“Bahrain Public Transport Company” (BPTC) or “Bahrain Bus”, shall refer to the services offered by the company under contract to the Ministry of Transport & Telecommunication, within the Kingdom of Bahrain.
“Children” shall be those young people under the age of 12
“Bus”, or “Vehicle” shall refer to any vehicle operated by BPTC for the purpose of carrying passengers.
“Journey” shall refer to any single journey between two geographic points that a passenger is entitled to make, for which they have made sufficient payment to cover the whole of the journey
“Luggage” shall mean any property of a passenger that they take with them to a station or when travelling on a bus
“Service” shall mean any defined journey, as set out in a timetable, provided by BPTC for the purpose of carrying passengers
Ticket shall refer to any paper based or electronic system of recording payments made by a passenger used for the purpose of recording what payments have been made towards making a journey
BPTC agrees to carry passengers and their luggage on the journey permitted by the purchase of a ticket or a validated Go Card.
BPTC will not be obliged to carry children, unless they are accompanied by a responsible adult
BPTC will allow each adult to accompany up to 3 children; the driver may request proof of age and may refuse travel at his discretion
There are currently no discounted fares for any other age group
A ticket is a record of a purchase for a given journey; it is valid for the period issued, and may be subject to conditions.
The ticket remains our property at all times and if a ticket is defaced, damaged or tampered with, or lost, it is not valid for travel. We reserve the right to refuse to issue a replacement ticket in certain circumstances.
When your ticket expires, it is no longer valid for travel.
Once purchased, a ticket cannot be refunded for cash.
You must check your ticket for errors as soon as you receive it. If your ticket was issued to you in person from our offices or agents, then you should check your ticket at that time and bring any errors immediately to the attention of the person who issued the ticket to you.
If your ticket is purchased on line or from one our ticket machines, you must check the details before payment is made. You will not be permitted to make any amendments to the ticket or correct any errors in its details once the ticket has been purchased.
If you fail to inform us of any errors at the required time, then your ticket will be assumed to be correct.
You must take your ticket with you whenever you travel on a service, and you must produce your ticket for inspection when asked.
If you do not take your ticket with you when you travel, or do not produce your ticket when asked then you will be considered to have travelled without a ticket and may be asked to pay for the journey.
You must travel with a valid ticket. You will be considered to have travelled without a valid ticket if you travel:-
•without any ticket at all
•or fail to purchase a ticket from the driver prior to the departure of the service
•or you travel with a ticket to which you are not entitled
•or you travel without a ticket which you have purchased
•you travel in breach of the General Conditions of Carriage or any Special Conditions applicable to your ticket
•or you travel after the expiry date of your ticket
•or you travel with a ticket which is declared by these General Conditions of Carriage or any Special Conditions to be invalid.
Any customers that do not hold a valid ticket will be charged a penalty charge, of the cost of a standard single trip ticket.
We reserve the right to prosecute any customer that we identify as consistently attempting to travel without a valid ticket, or who refuse to pay the cost of a standard single trip ticket for that journey.
If we have reasonable grounds for considering that a ticket has been fraudulently used, we reserve the right to invalidate the ticket and prevent you from travelling on our services. You shall not be entitled to a refund in respect of any ticket invalidated in accordance with this Clause, and we shall have no further obligations or liability to you.
If you are found travelling with a fraudulent ticket you must pay the single trip fare for the journey you are making.
We reserve the right to prosecute in all cases.
If you have paid a penalty charge and wish to appeal against the penalty please send your original ticket, receipt of penalty fare and a covering letter to include your grounds for appeal and supporting evidence to: Penalty Fare Appeals, Central Bus Depot, Isa Town 840, Post Box Number 33277, Southern Governate, Kingdom of Bahrain.
You must take care of your ticket; we will not be obliged to replace your ticket if it is lost, mislaid or stolen. You will be required to purchase a new ticket at the published fare for the journey to enable you to travel.
If your ticket is spoiled or tampered with, it will be invalidated, and if you travel with it, you will be considered to have travelled without a ticket. We may refuse to replace your ticket if it is reasonable to do so.
You are responsible for making sure that you meet any service on which you are travelling at the relevant boarding point and for getting off the service at the right destination.
You should arrive at the boarding point at least 10 minutes before departure: Once the driver has closed the door and started to move away from the bus stop, he is not permitted to stop to collect late arrivals.
You must allow plenty of time for a service to arrive in time to connect with any of our other services. If you fail to do so we cannot guarantee any connections and will not be responsible for any additional costs.
You must allow plenty of time for a service to arrive in time to connect with other forms of transport provided by other carriers on which you are planning to travel. Where such other form of transport involves air travel we recommend you allow at least 180 minutes between the scheduled vehicle arrival time and your flight departure time. Passengers who do not allow 180 minutes between vehicle arrival and flight departure do so at their own risk and BPTC shall not be liable for any expense incurred as a result of any missed connection.
If you have to change from one vehicle to another, you will be responsible for transferring yourself and your luggage between vehicles, unless other arrangements have been made.
In emergencies we recommend that you call the Customer Careline telephone number on 66311111
If you fail in a material respect to comply with any condition that governs your ticket, we may cancel the ticket, and refuse you further carriage, without any obligation to refund the fare or other liability to you.
It is our obligation to carry you and your permitted luggage on the journeys permitted by your ticket, on and subject to these General Conditions of Carriage and any Special Conditions. We will make reasonable efforts to carry you with the minimum discomfort and inconvenience.
Our services are now operated by fully wheelchair-accessible vehicles which can convey a passenger in their wheelchair. Wheelchairs must be no larger than 1200mm * 700mm in size and be capable of being fully secured in the designated space on the vehicle.
We will not carry dogs or any other animals. However, we do welcome trained assistance dogs on all our vehicles. Assistance dogs should be trained by one of the organisations recognised as providing an acceptable level of training.
We regret that no other animals can be carried. Please note: that we do not carry dogs other than guide dogs or any other animals.
The published running times for any individual service can be affected by events outside of our control such as road works, traffic incidents, unforeseen congestion etc. but we will use reasonable endeavours to minimise any disruption to your journey.
In the event that our services are delayed or cancelled we will endeavour to notify you of the delay and any alternative timetable as soon as reasonably practicable.
We reserve the right to alter any timetables or suspend, cancel or withdraw services, or terminate a service once it has commenced, without notice and to substitute an alternative service.
Except as provided in these General Conditions of Carriage, we shall not be liable for any loss, damage, liability, or cost suffered by you as a result of any cancellation or withdrawal of any service by us, or any delay to any service, or termination of any service.
If we cancel or withdraw a service before it has commenced, other than due to a circumstance beyond our reasonable control, our liability will be at our option to make suitable alternative arrangements to carry you to your destination on another vehicle, or other mode of transport as we deem fit.
If a service on which you are travelling commences and is terminated before reaching your destination, other than for a reason outside our control, our liability will be at our option to make suitable alternative arrangements to carry you to your destination, which you shall not unreasonably refuse.
We shall have no liability for any delay or failure to carry you, or for breach of contract, where caused by a circumstance beyond our reasonable control.
The following shall be considered to be circumstances beyond our reasonable control: war or threat of war, accidents causing delays on the service route, exceptional severe weather conditions, fire and/or damage at a station, compliance with requests of the police, customs or other government officials and security services, deaths and accidents on the road, vandalism and terrorism, unforeseen traffic delays, strike/industrial action, riot or local disturbance or unrest, problems caused by other customers, and other circumstances affecting passenger safety.
We do not exclude or limit our liability for death or personal injury resulting from negligence, nor where you deal as a consumer exclude your statutory rights.
We will carry your luggage on and subject to these General Conditions of Carriage and any applicable Special Conditions.
You are allowed to take onto a service one medium sized suitcase or rucksacks (no more than 30kg per item) free of charge and one small piece of soft hand luggage.
We shall have no obligation to carry luggage in excess of the permitted amount or size but additional pieces of luggage, or ‘outsized’ items, will be permitted, subject to space being available, and on payment of a charge for each extra piece.
Collapsible manual wheelchairs and folding pushchairs/buggies will be carried free of charge, including battery powered wheelchairs / disability scooters
Customers must travel with their luggage. All non-luggage items will only be carried if boxed or packaged securely and are at the owner’s risk. Suitable insurance is advised.
If we agree to carry any particular luggage on any journey this does not mean that we have agreed to carry that luggage on any subsequent journey you make.
Fragile items such as electrical goods, portable televisions and radio will only be carried if they are of reasonable size and securely packaged. Customers are responsible for handling their own luggage or making appropriate arrangements.
We are not obliged to carry any of the following items of luggage, and you may not bring them onto any vehicle without our permission:
•drugs or solvents (other than medicines)
•non folding pushchairs/prams
•oversized sports equipment
•bicycles which are not folded, or dismantled and wrapped
•Fresh food items which are strong smelling or heavily spiced
We also will not carry any items which are in our opinion, unsafe, or may cause injury, offence or damage to property, are not properly sealed or secured, or which are considered by us to be unsuitable for carriage by reason of their weight, size, shape or character, or which are fragile or perishable, or items with sharp or protruding edges, or any item over 30kg in weight or any item which cannot be folded down or packaged.
If you take any of these prohibited items onto any vehicle, we will advise you and we will remove them immediately on discovery, and leave them outside the vehicle, wherever they may be situated. You may also be asked to leave the vehicle at the same time.
You must pack all of your luggage safely and securely, and lock and fasten it, with a view to protecting your luggage from loss, damage or interference, and to protecting any other property on a vehicle from being damaged by your luggage.
You are advised that all luggage which is carried should be clearly and appropriately labelled and include a contact telephone number where possible. We will not be obliged to carry any luggage which has not been properly packed or labelled, or be responsible for recovery if it is lost.
We reserve the right to involve the Police if we feel that there are any security or safety issues.
We shall be entitled to inspect all of your luggage, for the purpose of ensuring compliance with the above requirements. We shall not be obliged to carry you or your luggage, and shall be entitled to remove you from any coach, if you refuse to submit to a search.
You must look after your luggage at all times, including at any station.
Small valuable items including money, medication, jewellery, precious metals, laptop computers, personal electronic devices, negotiable papers, securities or other valuables, business documents, passports, visas, tickets and identification documents should be carried on your person at all times.
If we are notified that you have left behind or lost any of your luggage on a bus or at a station we shall use reasonable efforts to take reasonable care of that luggage when it is located and to return it to you.
We can only hold on to lost luggage for a maximum of 60 days, after which time we reserve the right to dispose of it in any manner we wish. We shall be entitled to open and examine any left or lost luggage to seek to ascertain who it belongs to and/or for health and safety and/ or security reasons.
If there are any items which we consider are dangerous or perishable or otherwise unsuitable for storage, we shall be entitled to dispose of such items at any time or hand them over to the relevant authorities. We will not be liable for any loss of or damage to such lost luggage as a result of any action taken by us in accordance with this clause
If you find any property of any other person on any bus or at any station, you must hand it over to us immediately. If you find any property on any coach you shall hand it over to the vehicle driver or station staff where possible.
If during any journey you should lose any of your luggage, or any of your luggage is damaged, you must notify a member of our staff within 24 hours of your journey by calling us on 66111111. Alternatively, you can write to us within 24hours at Central Bus Depot, Isa Town 840, Post Box Number 33277, Southern Governate, Kingdom of Bahrain. If you do not notify us as required of any loss or damage to your luggage then we will not be liable for that loss or damage.
We will take reasonable care of your luggage, and we will only be liable for any loss of or damage to your luggage caused by our negligence.
Our maximum liability to you for any loss of or damage to your luggage, whether for breach of contract, breach of any duty of care in relation to the luggage, our negligence, or any deliberate or negligent acts of any of our employees, agents or representatives, shall be limited to BHD 100 for all such loss or damage.
You should fully insure your luggage, especially if you are carrying valuable items, with reputable insurers against all usual and normal risks of loss or damage.
We wish to make travel with BPTC as comfortable as possible for all of customers. Therefore:
We expect that you shall:
•Behave in a reasonable, sensible and lawful manner on a vehicle and at any station
•Comply with any request from a member of staff concerning the availability of certain seats reserved for disabled passengers or children
•Use mobile phones considerately
•Observe any periods of fasting (such as Ramadan) and not attempt to eat or drink in public whilst on board any bus or at any bus station.
We expect that you shall not:
•Be abusive or threatening to any staff or any other person
•Conduct yourself in a way which may endanger yourself, any vehicle or station or any person or property on board any vehicle or at any station
•Obstruct any driver, crew, officer or staff in the performance of their duties or fail to comply with their instructions
•Behave in a manner which causes discomfort, inconvenience, damage or injury to other persons
•Obstruct or allow any of your luggage to obstruct any aisle or emergency exit
•Play any music players, musical instruments or electronic devices, that are audible and distracting or annoying to any person, or which interfere with, or render less audible, any public address system or other equipment
•Take onto any vehicle, or into any station, any alcoholic drinks or drugs (other than medicines) for the purpose of consuming them, or consume them on any vehicle or in any station
•Consume, or bring onto the coach, any hot or strong smelling food that might be offensive.
•Board any vehicle whilst under the influence of alcoholic drinks or drugs
•Smoke (including substitute smoking materials such as electronic cigarettes) onboard any BPTC vehicle or within any bus station
•Board any vehicle whilst you are seriously ill or suffering from any serious contagious illness
If you fail to comply with any of the behaviour rules, or we have reason to believe you may continue any conduct in breach of those behaviour rules, we shall be entitled to restrain you, remove you from the vehicle or station, refuse you further carriage, cancel your ticket without refund, and take any other measures as we consider necessary to prevent continuation of such conduct. If necessary we will also involve the Police or relevant security service.
Furthermore, we reserve the right to refuse travel, either on a one-off or permanent basis, to anyone deemed to be a nuisance or danger to our passengers or employees.
Whilst we will use our reasonable efforts to control the behaviour of other passengers on a bus or at a station, we will not be liable to you for any act or omission of any other passenger on a bus or at a station.
Your ticket, the contract with us to carry you, and any carriage we provide to you shall be governed by the law of the Kingdom of Bahrain.
Each of the provisions of these General Conditions of Carriage shall be separate and severable.
Should any provision be invalid or unenforceable, it shall be severed from these General Conditions of Carriage, and the remaining provisions of these General Conditions of Carriage shall continue in full force and effect and be amended as far as possible to give valid effect to the intentions of the parties under the severed provision.
None of our employees, agents, or representatives, has authority to alter, modify or waive any provision of these General Conditions of Carriage or any Special Conditions.